Return & Replacement Policy

We truly appreciate you choosing deSal — your trust means the world to us, and we’re committed to delivering products that you’ll love.

Our Promise to You

Every product that leaves our facility goes through careful quality checks to ensure it reaches you in perfect condition. We take great pride in the quality and safety of everything we create, and your satisfaction is always our top priority.

Why We Don’t Accept Returns

As a personal care brand, all our products are designed for direct skin and body application. For hygiene and safety reasons, we are unable to accept returns once a product has been delivered. All sales are final, and we kindly request that you review product details, descriptions, and ingredients carefully before placing your order. If you ever have questions about a product, our team is always happy to help you choose the right one before you buy.

We’ve Got You Covered — Our Replacement Guarantee

While we don’t offer returns, we absolutely stand behind everything we sell. In the rare event that you receive a damaged, defective, or incorrect product, we’re here to make it right — free of charge.

Here’s how it works: simply reach out to our customer support team within 7 days of delivery. Share your order number along with clear photographs or a short video showing the damage or defect, including the product packaging. Our team will review and verify your claim, typically within 2 days. Once approved, we’ll ship a replacement to you at no extra cost.

A Few Things to Keep in Mind

Replacement requests must be raised within 7 days from the date of delivery — requests after this window unfortunately cannot be accommodated. The product must show clear signs of damage, defect, or an error on our part. Items that appear to have been used, altered, or tampered with beyond what’s necessary to identify the issue may not qualify for replacement. We reserve the right to decline a replacement request if verification does not confirm the reported concern. Replacements are subject to stock availability — in rare cases where the same product is unavailable, our team will work with you on the best alternative.