Frequently asked questions

What is deSal?

deSal is hair care built on Mineral Adaptive Hair Science. Whatever minerals your water carries, from hard water at home to chlorine in the pool, our shampoos help your hair adapt and stay clean, soft and healthy.

Which deSal shampoo should I buy for my hair?

The product depends on the kind of mineral damage you face on a regular basis. If you have hard water at home, go for the Hard Water Defense Shampoo. If you swim regularly and are exposed to chlorine damage, the Swimmers Wellness Shampoo is the right pick for you.

How do I know if I have hard water at home?

Common signs of hard water are white scaling on taps and showerheads, soap that won’t lather well, and hair that feels rough or dull even after washing. A TDS meter confirms it for sure (add ours for just ₹1 on orders above ₹999).

How is deSal shampoo different from my normal shampoo?

Normal shampoos can’t remove the minerals strongly bonded to your hair, which is what leaves it rough and dull. deSal uses mineral specific scientific mechanisms (e.g. chelation, dechlorination, etc) to wash those minerals away and hydrates the hair lengths at the same time, so hair feels genuinely clean and soft.

When will I see results?

Most people feel visibly softer, smoother hair and reduced mineral buildup from the very first 1 to 2 washes, with shine and manageability improving over the first couple of weeks.

How to decide the frequency of usage for each deSal product?

For Hard Water Defense Shampoo, let your water’s TDS guide you: up to 150 ppm use it once a week, 250 to 500 ppm twice a week, and above 500 ppm more often. For Swimmer’s Wellness, use it after every swim to neutralize the chlorine before it settles in.

Can I use deSal products with my regular styling products?

Yes absolutely. By clearing away mineral buildup first, deSal actually helps your conditioner, serums and styling products work better.

Are deSal products dermatologically tested?

Yes, all deSal products are dermatologically tested by an NBA accredited 3rd party lab. They are non-irritant and safe for use for all hair types.

Are deSal products safe for colour-treated hair?

Yes. deSal targets mineral deposits, not your colour or chemical treatments, so it won’t strip dye, keratin or smoothening.

Are deSal products safe for kids?

Yes, all deSal products are made without harsh ingredients and are gentle enough for kids.

Are deSal products suitable for all hair types?

Yes. Whatever your hair type or texture, deSal works on the mineral buildup affecting it, helping every kind of hair stay healthy and hydrated. The usage frequency may vary on the scalp type.

How long does it take to deliver my order?

Orders are typically dispatched within 1-2 business days of order confirmation. Estimated delivery timelines range from 3-7 business days depending on your PIN code and location. You can check the estimated delivery timeline for your order on the checkout page.

Is COD available for my order?

Currently we accept only pre-paid orders.

What is the return policy?

Please check our return policy page for a detailed answer for this.

How do I reach you for any questions or concerns?

For any concerns or questions, please reach out to us at support@desal.in